1. Any physical item can be returned within 30 days of receiving the item. Contact us for instructions on how to return an item. Unless the item if physically defective (e.g. a DVD does not function), you must pay the return shipping. Your purchase price will be refunded, but shipping costs will not be refunded.
2. If a digital item does not work, it can be returned. This requires video proof (e.g. from a cell phone video) that the digital item is not working.
3. Items sold by third parties, such as Amazon, are governed by their return policies, not ours.